Welcome to Alarm System Shop! These Terms and Conditions govern your use of our website, alarmsystemhub.com, and all purchases made through it. By accessing our site or placing an order, you agree to these terms. Please read them carefully. Our commitment to security professionals and homeowners drives us to provide reliable products and services, and we aim to ensure a transparent and satisfactory shopping experience.

1. User Access and Responsibilities

By using our website, you agree to:

  • Provide accurate and current information during account registration or checkout.
  • Use the site only for lawful purposes and not engage in fraudulent activities.
  • Respect our intellectual property and not copy or distribute content without permission.
  • Be responsible for maintaining the confidentiality of your account credentials.

We reserve the right to suspend or terminate access if you violate these terms.

2. Products and Services Description

Alarm System Shop offers a wide range of security products and services, including but not limited to:

  • Alarm Systems and Parts (e.g., Honeywell Resideo Alarm Systems, DSC PowerSeries NEO)
  • Monitoring Services (e.g., Alarm.com Services, Central Station Alarm Monitoring)
  • Accessories and Components (e.g., Hardwired Sensors, Surveillance Camera Wire)
  • Video Plans and Add-ons (e.g., Alarm.com Video Plans, Honeywell Total Connect Video)

All products are described accurately on our site. However, due to technical updates, specifications may change. We strive to ensure product availability, but items may be out of stock without prior notice.

Note: Some products, such as activated monitoring services or custom-configured systems, may have specific terms and are non-returnable once opened or activated. Please refer to our Returns & Exchanges Policy for details.

3. Orders and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment verification. Orders placed on weekends or holidays are processed the next business day. We reserve the right to cancel orders due to errors, fraud, or unavailability.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment must be made in full at the time of purchase. By providing payment information, you represent that you are authorized to use the method.

Shipping and Delivery

We ship to most regions excluding Asia and remote areas. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs or destination factors. You are responsible for providing a correct shipping address.

4. Returns and Exchanges

We accept returns and exchanges within 15 days of receipt. To be eligible:

  • Items must be in original packaging, unused, and include all components.
  • Proof of purchase (order number or invoice) is required.

Non-returnable items include activated services, software add-ons, and custom-configured systems. For defective products, we offer replacements under warranty. Refer to our full Returns & Exchanges Policy for step-by-step instructions.

5. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Alarm System Shop or our licensors. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

6. Limitation of Liability

Alarm System Shop strives to provide accurate information and reliable products. However, we are not liable for:

  • Indirect, incidental, or consequential damages arising from product use.
  • Errors in product descriptions or pricing, though we correct them promptly.
  • Delivery delays due to unforeseen circumstances like customs or carrier issues.

Our total liability in any event shall not exceed the purchase price of the product. This limitation applies to the fullest extent permitted by law.

7. General Provisions

These terms are governed by the laws of the United States. If any provision is deemed invalid, the remainder remains enforceable. We may update these terms periodically; changes will be posted on this page with the “Last Updated” date.

8. Contact Information

For questions or assistance, contact our security specialists:

  • Email: [email protected] (response within 1-2 business days)
  • Phone Support: Available for urgent security system issues
  • Address: 3722 Garfield Road, RALEIGH, US 39153

Thank you for trusting Alarm System Shop. Your satisfaction and security are our top priorities.