Returns & Exchanges

Our Commitment to Your Satisfaction

At Alarm System Shop, we understand that security professionals and homeowners rely on our products for their safety and protection needs. Just as we maintain rigorous standards for our security products and monitoring services, we apply the same dedication to ensuring your complete satisfaction with every purchase.

We stand behind the quality of our alarm systems, surveillance equipment, and security accessories. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process ensures a resolution that meets your security requirements.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect and test your security equipment to ensure it meets your specifications.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

• Products must be in original packaging with all included components
• Items must be unused and in resalable condition
• All original manuals, documentation, and accessories must be included
• Security seals must be intact (where applicable)
• Proof of purchase (order number or invoice) must be provided

Step-by-Step Return Process

Step 1: Submit Return Request

Contact our customer service team within the 15-day return window using the template below. Include your order number and reason for return.

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

• Return Authorization Number
• Shipping instructions and return address
• Pre-paid shipping label (for defective items)

Step 3: Ship Your Return

Package your item securely including:

• Product in original packaging
• All accessories and documentation
• Copy of your invoice or order confirmation
• Return Authorization Number clearly visible on the outside

Step 4: Processing & Refund

Once we receive your return:

• Inspection period: 3-5 business days
• Refund processing: 2-3 business days after approval
• Exchange shipment: Processed within 2 business days of approval

Refund Timeline & Methods

Approved refunds will be processed to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account
• Store Credit: Issued immediately for faster future purchases

Note: Original shipping fees are non-refundable unless the return is due to our error or defective product.

Exchange Process

For exchanges to a different product:

• Follow the standard return process above
• Clearly indicate your desired exchange product
• Price differences will be charged or refunded accordingly
• Expedited shipping available for urgent security needs

Defective Products & Warranty Claims

If you receive a defective product:

• Contact us immediately at [email protected]
• We’ll provide a pre-paid return shipping label
• Replacement shipped upon receipt of defective item
• Manufacturer warranty support available for Honeywell Resideo, DSC PowerSeries, and other branded products

As security professionals serving global customers, we’re committed to ensuring your complete satisfaction with both our products and our service. Your trust in our security solutions is our highest priority.