Privacy Policy

Our Commitment to Your Privacy

1. Information We Collect

To provide our global security solutions and ensure seamless transactions, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Billing Information: Credit card details (processed securely through PCI-DSS compliant systems), PayPal account information
• Business Information: Company name, business address (for security professionals and installers)
• Product Preferences: Alarm system types, monitoring service selections, camera specifications

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and regulatory compliance

2. How We Use Your Information

We use collected information exclusively for legitimate business purposes:

• Order Processing: Fulfilling purchases of alarm systems, surveillance equipment, and monitoring services
• Customer Support: Providing technical assistance for Honeywell Resideo systems, Alarm.com services, and DSC PowerSeries NEO equipment
• Service Delivery: Activating and maintaining Alarm.com video plans and central station monitoring
• Security Enhancement: Fraud prevention and transaction security monitoring
• Product Improvement: Enhancing our selection of security trail cameras, hardwired sensors, and alarm communicators
• Legal Compliance: Meeting regulatory requirements for security product sales

3. Data Sharing and Disclosure

We respect your privacy and only share information under specific circumstances:

Service Providers

• Payment Processors: PCI-DSS compliant partners for credit card and PayPal transactions
• Shipping Carriers: Necessary delivery information for global shipments
• Monitoring Services: Alarm.com and Alula Security Services for service activation

Legal Requirements

We may disclose information when required by law, such as:

• Court orders or legal processes
• Fraud investigation and prevention
• Protection of our rights and property

Business Transfers

In the event of merger, acquisition, or sale of assets, customer information may be transferred, always subject to existing privacy commitments.

4. Data Storage and Security

We implement comprehensive security measures to protect your data:

Storage Locations

• Primary data centers in the United States with secure backups
• Encrypted databases with restricted access
• Regular security audits and vulnerability assessments

Protection Measures

• SSL Encryption: All data transmissions are encrypted
• PCI-DSS Compliance: Secure payment processing standards
• Access Controls: Role-based access for employees
• Regular Monitoring: 24/7 security system oversight

Retention Period

We retain personal information only as long as necessary for:

• Active customer relationships and service provision
• Legal and regulatory requirements
• Business record maintenance
• Warranty and support obligations

5. Your Rights and Choices

You have control over your personal information:

Access and Correction

• View and update your account information
• Correct inaccurate or incomplete data
• Request details about data we hold

Data Management

• Opt-out of marketing communications
• Request data deletion (subject to legal requirements)
• Export your data in portable format
• Restrict certain processing activities

International Rights

While we serve customers globally, we respect regional privacy rights including GDPR for European customers and CCPA for California residents.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Security and fraud prevention
• Payment processing

Analytical Cookies

• Website performance monitoring
• User behavior analysis (anonymous)
• Product preference tracking

Marketing Cookies

• Personalized product recommendations
• Retargeting campaigns (with user consent)
• Service preference tracking

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

7. International Data Transfers

As a global security products retailer, we transfer data internationally with appropriate safeguards:

• Standard contractual clauses for international data protection
• Adequacy decisions where applicable
• Secure transmission protocols for all cross-border transfers

8. Children’s Privacy

Our security products and services are intended for adults and businesses. We do not knowingly collect information from children under 16. If we become aware of such collection, we will promptly delete the information.

9. Policy Updates

We may update this policy to reflect:

• Changes in our business practices
• New regulatory requirements
• Enhanced security measures
• Customer feedback and industry standards

Significant changes will be communicated through our website or direct notification to active customers.

10. Contact Information

As security specialists serving homeowners, business owners, and security professionals worldwide, we remain committed to protecting both your physical security through our products and your digital privacy through our practices.